Today I want to talk about confidence. How confident are you? By confident, I mean how confident are you in your product or service?
Some people don’t want to talk to customers and don’t want to talk to clients because they’re worried that the client may say, “Well, I used your thing and it’s rubbish. It doesn’t work. It’s no good. I didn’t like it.”
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But when it comes down to it, has that client come back and ordered more? How many orders have you had? Yes, they come back. So, they must like it.
Sometimes we don’t feel that our service is quite professional enough, quite up to scratch, quite worth the money. But it’s all in the head. It’s all in here. Ask the client.
It doesn’t really matter what you think as long as you are confident. But I’d like you to speak to clients, talk to them, ask what they think of your service.
Make it a Priority to Talk to Them
Now that’s quite a scary thing. Imagine you’ve just done some kind of consultancy or done some sort of design work.
Maybe it’s dragged on a bit or something like that, the project. It was seven or eight thousand dollars.
Do you really want to go and speak to the client? Sit down and hear it from them, and say to them, “What did you think? Did you think you got good value for money? Did you think we did a good job? Do you like us? Would you use us again?”
How many of you are confident enough to go and speak to a client and say that, ask those questions?
But I challenge you to try it because, first of all, most people are nice, inherently nice. How many of your clients are going to say, “No. Horrible. Awful. Give me my money back”?
A lot are going to trust you more with them because they’re going to think “Wow! That person has come and actually asked for our opinion and they want feedback.”
Especially if you sit there and ask, “Tell me, was there something specifically that we did wrong that we could improve maybe next time? We want to get this kind of info so we can just produce better and better and better for you, our client, our trusted customer.”
Or you can also say, “Is there anything that we did particularly well? Have you dealt with anyone else in this kind of environment?”
So, ask clients. Be confident. Remember, you’ve sold your service over and over and over. Please feel your service is worth everything.
Be confident. This will help your marketing, will help your selling, and will help your business no end.
Drive Time Podcast
Yesterday I mentioned about a person to follow being Marcus Sheridan. Today, I’m going to give you a podcast to follow and I’m going to stick with Marcus.
Marcus has a podcast called The Mad Marketing Podcast from The Sales Lion. It is a great way of getting into podcasts. Marcus started his own business, built his own business. He’s been in the trenches. He still is.
He knows how it works. But he talks from the heart and he answers a lot of listeners’ questions. Get on Podcasts, go to iTunes, go to Stitcher, go to his website, you’ll be able to pick it up from there. Please try Podcasts. It’s so easy. It’s so cool.
Also, I want to give another shout-out to our sponsors, the wonderful . Please go visit the link at bit.ly/mfo-rain.
The is just fabulous; the only website you’ll ever need. That’s it for today. If you’ve got any questions, email them in. You know how to get a hold of me. Otherwise, see you tomorrow.
